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RESEARCH

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PEOPLE
SERVICES
NEWS

Financial Advisory and Capital Markets Services to Corporates

Comprehensive coverage of over 420 companies

Investment ideas and execution for institutional investors

Complete UK pricing coverage and worldwide access

Our joined-up approach allows us to consistently deliver value

A wealth of experience, strong collegiate ethos underpinning our joined-up approach

Our principles define the relationship between our people, our departments and our clients

We are committed to making a difference in the communities we live and work in

An environment committed to the development of our colleagues

An internship programme for undergraduates as part of their study

We hire people who demonstrate a clear understanding of what it means to do the right thing, a strong motivation to succeed and a demonstrable interest in the subject matter. A keen intellect and excellent communication skills are therefore essential.

We enjoy a collegiate culture in which everyone is committed to long-term success through the evolution of business. Our focus on exceptional service standards means our clients always come first. This is what sets us apart from our competitors.

For all careers submit your CV and covering letter to

recruitment@peelhunt.com

CURRENT VACANCIES

October 2021

IBD Associate - ECM Syndicate

The Investment Banking Department provides a full range of corporate advisory and broking services, whether this be guiding clients through transactions (such as raising capital or merging with another company) or providing market and sector intelligence. The department is sector focused, operating across eight sector verticals (Consumer, Healthcare, Real Estate, Industrials, FIG, Investment Funds, TMT and Natural Resources), aligning the Investment Banking Department to leverage Research analysts’ knowledge and sector intelligence. Dedicated ECM Syndicate, DCM, PCM, M&A, IPO Origination and IR teams support the sector teams.

The Associate role provides constant exposure to the UK equity capital markets including corporate clients, other advisers and, where appropriate, institutional investors across in whichever Investment Banking sector team the Associate is assigned. This allows the Associate to be very sector specific - Peel Hunt operates a specialist model at the associate level and above.

The ECM/Syndicate team is positioned to provide market connectivity to the Investment Banking Department. It is responsible for the planning, structuring, marketing, execution and pricing of all equity transactions. An Associate in the team provides support on all equity fundraises including, Initial and Follow-on Public Offering, Rights Issues and Block Trades. Working closely with sector teams ECM/Syndicate will advise clients on optimal methods to access capital, whether for acquisitions, general financing or strengthening of balance sheets.

RESPONSIBILITIES

- Support for all equity fundraises – Initial and Follow-on Public Offerings, Rights Issues and Block Trades
- Assisting ECM Directors in providing recommendations on structuring, timing and pricing potential on all equity offerings
- Assist the ECM Directors on all market sounding processes, in accordance with MAR with investors
- Working closely with all sector teams on mandates from corporate and non-corporate clients
- Developing and maintaining key buy-side relationships (fund managers and gatekeepers)
- Investor targeting analysis ahead of potential equity offerings and agreeing list splits when and if required
- Helping the team manage coordination and communication with internal (Investment Banking, Sales, Sales-Trading, Research, Legal, Compliance, Operations and IR) and external (syndicate banks, advisers, investors, corporate clients, seller(s), buyer (s)..) counterparties
- Working on books of demand: setting up, launching, swapping, duping, analysing and allocating
- Assisting to present allocations internally and externally for sign-off
- Assisting with preparation of pitching materials to secure fundraising mandates
- Helping to run all Rex transactions from set-up to delivery
- Cover and assist the Corporate Trading function
- Maintenance of the ECM deal calendar, blocks, lock-up, pipeline and presentations
- Attending AC/ CAC re client take-ons/ deals flow if asked to by ECM Directors
- Strict Conduct, Compliance and Regulatory adherence/ awareness
- Assist in marketing of the firm
- Have an understanding of the regulatory environment, and values and abilities consistent with the FCA conduct rules

KEY CAPABILITIES & KNOWLEDGE

Associates require strong communication/ team working skills, strong project management, accurate modelling and proven analytical skills and be able to work autonomously whilst multi-tasking (intraday).

Associates need to have the following skill sets and competencies:

- A minimum of 2 years of UK ECM transactional experience
- A keen interest in UK Capital Markets
- Strong numerical, analytical and project management skills
- Demonstrable drive and determination – a self-starter
- Competitive nature, demonstrable high achiever
- Strong work ethic
- High inter-personnel skills to work in/ across multidisciplinary teams and departments as well as with other professional advisers, clients and regulators.
- Strong moral compass combined with appreciation/ acceptance of Regulatory adherence, Compliance oversight and Conduct enforcement.
- A minimum of a 2.1 degree or equivalent from a top University

COMPETENCIES

- Building & Maintaining Relationships
- Commercial Awareness
- Numerical
- Persuasion & Negotiation
- Pitching & Presentation
- Technical Expertise

OTHER

This role is in scope of the Certification Regime and requires authorisation from Peel Hunt that the candidate is fit and proper to perform the role. 

September 2021

Risk Manager

The Risk & Compliance department, is responsible for providing second line of defence monitoring, surveillance, oversight, challenge and advice as well as appropriate escalation and reporting on regulatory, market, credit, liquidity and operational risks facing the firm. Its role as an independent function includes ensuring the firm operates within the Board approved risk appetite through ongoing identification, assessment, management, monitoring and reporting of risk throughout the firm.

The Risk Manager is part of the Risk team, which is focused on the maintenance and operation of the enterprise wide risk management framework (EWRMF) and management of non-regulatory risk..

RESPONSIBILITIES

- Day to day operation of second line processes and enforcement of policies to identify, assess, manage, monitor and report on non-financial risks across the firm, including:
    *operational risks, including operational resilience
    *cyber and information security risks
    *environmental, social and governance risks
    *reputational risks
    *strategic risks
    *people risks
    *harms to clients, consumers and markets
- Providing oversight, challenge and advice to first line business units on the management of non-financial risk within their respective business areas, to promote effective systems and controls, including:
    * control testing
    * thematic reviews
    * action tracking
    * reporting of loss events
    * risk and control self-assessments
- Escalating risk issues, including breaches of risk appetite and risk tolerance to the Enterprise Risk Manager
- Undertaking regular and ad-hoc assessments of specific non-financials risks, using quantitative and statistical modelling techniques where appropriate, providing recommendations for improved management of risks
- Preparing regular reports and presentations for management, executive and Board level committees on risk profile and material risk issues (including attending those committees as required)
- Identifying and implementing ways to mature the management of non-financial risks within the firm, specifically, within the second line of defence
- Providing guidance and mentoring in the development of other members of the risk team
- Providing critical review and advising on the development of firm-wide risk management policies, including provision of training to first line business units as required
- Providing support in the first line implementation of the FCA Operational Resilience regime, and business continuity and disaster recovery arrangements
- Responding to first line queries on the application of risk management policies to their business units, particularly those from department heads and senior management
- Working constructively with the Compliance team to ensure regulatory risk (including financial crime and conduct risks) are effectively managed
- Fostering strong relationships with key stakeholders across the firm, while maintaining the independence of the second line
- Promoting and contributing to the maintenance and development of a positive risk culture across the firm
- Maintaining, at all times, the highest standard of professional conduct, and seek to uphold the Peel Hunt Values & Ethics.

KEY CAPABILITIES & KNOWLEDGE

Key Knowledge
- Sound understanding of the key non-financial risks to which an investment firm is exposed and proportionate measures to manage those risks
- Sound understanding of the role of the second line within a three lines of defence model
- Strong awareness of the UK regulatory regime and key regulatory initiatives as they extend to non-financial risks and risk management processes (e.g. Operational Resilience, IFPR, Consumer Duty)
- An understanding of environmental, social and governance risk (ESG) and the application of a risk framework to manage those risks

Experience:
- Experience in the design, operation and development of an enterprise wide risk management framework, preferably within a financial services firm
- Experience in applying quantitative and statistical methods to the management of non-financial risks, to enable informed decisions on risk management to be undertaken
- Experience of working with stakeholders of different types across an organisation, particularly those at department head and senior management level
- Experience in implementing new regulatory regimes, including Operational Resilience

Skills, Capabilities and Attributes:
- Ability to apply a logical approach to the quantification of risks and advise on pragmatic ways in which to manage risks
- Ability to communicate complex subject matters effectively (verbally and in writing) to a diverse audience
- Ability to question, actively listen, identify key points and reach and objective conclusion
- Ability to independently prioritise work, while providing transparency to the Enterprise Risk Manager
- Ability to analyse complex datasets using database and basic programming/scripting skills (e.g. SQL, python, VBA, PowerBI)
- Ability to use general Microsoft Office tools (Word, Excel, Powerpoint)
- A strong desire to develop, learn, and drive improvement in processes and outcomes within the risk team
- Strong academic background, with a numerical, statistical, economic or financial degree

COMPETENCIES

- Communication
- Problem Solving
- Assessing & Interpreting Risk
- Leadership

OTHER

This role is in scope of the Certification Regime and requires authorisation from Peel Hunt that the candidate is fit and proper to perform the role.   

August 2021

IBD Analyst/Associate – Real Estate, Building & Construction

The Investment Banking Department provides a full range of corporate advisory and broking services, whether this be guiding clients through transactions (such as raising capital or merging with another company) or providing market and sector intelligence.

The department is sector focused, operating across eight sector verticals (Consumer, Healthcare, Real Estate, Industrials, FIG, Investment Funds, TMT and Natural Resources), aligning the Investment Banking Department to leverage Research analysts’ knowledge and sector intelligence. Dedicated ECM Syndicate, DCM, PCM, M&A, IPO Origination and IR teams support the sector teams.

The Analyst/Associate role provides constant exposure to the UK equity capital markets including corporate clients, other advisers and, where appropriate, institutional investors across in whichever Investment Banking sector team the Associate is assigned. This allows the Associate to be very sector specific - Peel Hunt operates a specialist model at the associate level and above.

RESPONSIBILITIES

Assisting with the execution of transactions including IPO’s, secondary fundraisings and M&A and other related activities, preparing financial and valuation models for potential corporate client opportunities.
- Providing support in the execution of corporate finance transactions, pitchbook prep/oversight and marketing efforts, supporting the senior team with analysis, research and due diligence, building and reviewing financial models and valuations for potential corporate client opportunities, drafting transactional documentation, day to day liaison with clients regarding stock market trends and developments (Associate).
- Drafting relevant corporate finance and related transactional documentation
- Preparing marketing presentations for current and potential corporate clients with appropriate research and data analytics (data mining)
- Supervised day-to-day liaison with corporate clients regarding stock market trends and developments
- Supporting other members of the team as necessary, with analysis, research and due diligence
- Have an understanding of the regulatory environment, and values and abilities consistent with the FCA conduct rules.
- Advising clients on the impact of AIM Rules, Listing Rules and the Takeover Code.
- Liaising with the relevant regulatory bodies on the behalf of corporate clients.

KEY CAPABILITIES & KNOWLEDGE

- Demonstrable UK ECM / M&A transactional experience.
- A strong interest in Real Estate sector, specifically small-mid cap landscape.
- Analysts require strong communication and team working skills, strong project management, accurate modelling and proven analytical skills and be able to work autonomously whilst multi-tasking (intraday).
- A minimum of a 2.1 degree or equivalent.
- A keen interest in UK Capital Markets.
- Strong numerical, analytical and project management skills.
- Demonstrable drive and determination.
- Competitive nature, demonstrable high achiever.
- Strong work ethic.
- High inter-personnel skills to work in/ across multidisciplinary teams and departments as well as with other professional advisers, clients and regulators.
- Strong moral compass combined with appreciation / acceptance of Regulatory adherence, Compliance oversight and Conduct enforcement.

COMPETENCIES

- Analytical
- Building & Maintaining Relationships
- Commercial Awareness
- Numerical
- Persuasion & Negotiation
- Pitching & Presentation
- Technical Expertise

OTHER

This role is in scope of the Certification Regime and requires authorisation from Peel Hunt that the candidate is fit and proper to perform the role.   

August 2021

IBD Analyst - Pool

The Investment Banking Department provides a full range of corporate advisory and broking services, whether this be guiding clients through transactions (such as raising capital or merging with another company) or providing market and sector intelligence.

The department is sector focused, operating across eight sector verticals (Consumer, Healthcare, Real Estate, Industrials, FIG, Investment Funds, TMT and Natural Resources), aligning the Investment Banking department to leverage Research analysts’ knowledge and sector intelligence. Dedicated ECM Syndicate, DCM, PCM, M&A, IPO Origination and IR teams support the sector teams.

The Analyst role provides constant exposure to the UK equity capital markets including corporate clients, other advisers and, where appropriate, institutional investors across all of the sector teams.

KEY CAPABILITIES & KNOWLEDGE

Analysts require strong communication/ team working skills, strong project management, accurate modelling and proven analytical skills and be able to work autonomously whilst multi-tasking (intraday).

Associates need to have the following skill sets and competencies:

- A minimum of a 2.1 degree or equivalent from a top University
- A keen interest in UK Capital Markets
- Strong numerical, analytical and project management skills
- Demonstrable drive and determination – a self-starter
- Competitive nature, demonstrable high achiever
- Strong work ethic
- High inter-personnel skills to work in/ across multidisciplinary teams and departments as well as with other professional advisers, clients and regulators.
- Strong moral compass combined with appreciation/ acceptance of Regulatory adherence, Compliance oversight and Conduct enforcement.

COMPETENCIES

- Analytical
- Building & Maintaining Relationships
- Commercial Awareness
- Numerical
- Persuasion & Negotiation
- Pitching & Presentation
- Technical Expertise

OTHER

This role is in scope of the Certification Regime and does not require authorisation from Peel Hunt that the candidate is fit and proper to perform the role.

August 2021

IBD Associate - FIG

The Investment Banking Department provides a full range of corporate advisory and broking services, whether this be guiding clients through transactions (such as raising capital or merging with another company) or providing market and sector intelligence.

The department is sector focused, operating across eight sector verticals (Consumer, Healthcare, Real Estate, Industrials, FIG, Investment Funds, TMT and Natural Resources), aligning the Corporate department to leverage Research analysts’ knowledge and sector intelligence. Dedicated ECM Syndicate, DCM, PCM, M&A, IPO Origination and IR teams support the sector teams.

The Associate role provides constant exposure to the UK equity capital markets including corporate clients, other advisers and, where appropriate, institutional investors across in whichever sector team the Associate is assigned. This allows the Associate to be very sector specific - Peel Hunt operates a specialist model at the associate level and above.

RESPONSIBILITIES

- Provide support in the execution of corporate finance transactions, pitch book prep/oversight and marketing efforts in their assigned sector.
- Supporting the senior team wherever possible with analysis, research and due diligence.
- Oversight of analysts assigned to specific projects in the sector team.
- Preparing, building and reviewing financial models and valuation models for potential corporate client opportunities.
- Drafting relevant corporate finance and related transactional documentation, project management and due diligence work streams.
- Day-to-day liaison with corporate clients regarding stock market trends and developments.
- Advising clients on the impact of AIM Rules, Listing Rules and the Takeover Code.
- Liaising with the relevant regulatory bodies on the behalf of corporate clients.
- Have an understanding of the regulatory environment, and values and abilities consistent with the FCA conduct rules.

KEY CAPABILITIES & KNOWLEDGE

Associates require strong communication/ team working skills, strong project management, accurate modelling and proven analytical skills and be able to work autonomously whilst multi-tasking (intraday).

Associates need to have the following skill sets and competencies:

- A minimum of 2 years of UK ECM transactional experience
- A keen interest in UK Capital Markets
- Strong numerical, analytical and project management skills
- Demonstrable drive and determination – a self-starter
- Competitive nature, demonstrable high achiever
- Strong work ethic
- High inter-personnel skills to work in/ across multidisciplinary teams and departments as well as with other professional advisers, clients and regulators.
- Strong moral compass combined with appreciation/ acceptance of Regulatory adherence, Compliance oversight and Conduct enforcement.
- A minimum of a 2.1 degree or equivalent from a top University

COMPETENCIES

- Analytical
- Building & Maintaining Relationships
- Commercial Awareness
- Numerical
- Persuasion & Negotiation
- Pitching & Presentation
- Technical Expertise

OTHER

- This role is in scope of the Certification Regime and requires authorisation from Peel Hunt that the candidate is fit and proper to perform the role.

July 2021

IBD Associate Director - TMT

The Investment banking department provides a full range of corporate advisory and broking services, whether this be guiding clients through transactions (such as raising capital or merging with another company) or providing market and sector intelligence. 

The department is sector focused, operating across eight sector verticals (Consumer, Healthcare, Real Estate, Industrials, FIG, Investment Funds, TMT and Natural Resources), aligning the Investment Banking department to leverage Research analysts’ knowledge and sector intelligence. Dedicated ECM Syndicate, DCM, PCM, M&A, IPO Origination and IR teams support the sector teams.

The Associate Director role provides constant exposure to the UK equity capital markets including corporate clients, other advisers and, where appropriate, institutional investors across in whichever IB sector team the Associate Director is assigned. This allows the Associate Director to be very sector specific - Peel Hunt operates a Specialist model at the associate level and above.

Associate Directors are expected to have the core skills to be able to manage projects, hold clients relationships, be technically strong, capable of pitching and identifying/ instigating marketing initiatives and to be able to hold internal relationships across departments within the firm such that the individual Associate Director is deemed to be fit for purpose/ has the confidence of his colleagues in Research, Sales and Compliance.

RESPONSIBILITIES

The Associate Director role has direct client facing responsibilities within a focussed corporate broking/ finance role incorporating: 

- Have an understanding of the regulatory environment, and values and abilities consistent with the FCA conduct rules.Execution of Corporate Broking/ finance transactions for corporate clients within the relevant Corporate sector team
- Supporting the team Directors senior team wherever possible with analysis, research and due diligence
- Oversight of Building financial models, pitch books and drafting of transactional/marketing materials
- Technical excellence - advising clients on the impact of AIM Rules, Listing Rules and the Takeover Code
- Liaising with the relevant regulatory bodies on the behalf of corporate clients
- Day-to-day liaison with corporate clients regarding stock market trends and developments
- Managing and co-ordinating support staff resource
- Presenting internally on projects to Compliance, Senior Management of the firm and at CPM approval committees
- Have an understanding of the regulatory

KEY CAPABILITIES & KNOWLEDGE

Associates Directors require strong communication/ team working skills, proven project management, accurate modelling and excellent analytical skills and to be able to work autonomously whilst multi-tasking (intraday). Associate Directors need to have the following skill sets:

- A minimum of 6 years of UK ECM transactional experience
- A keen interest in UK Capital Markets
- Technical rule book excellence – strict Conduct adherence and understanding of compliance and the Regulatory environment
- Strong numerical, analytical and project management skills
- Demonstrable drive and determination – a self-starter
- Competitive nature, demonstrable high achiever
- Strong work ethic
- High inter-personnel skills to work in/ across multidisciplinary teams and departments as well as with other professional advisers, clients and regulators.
- A minimum of a 2.1 degree or equivalent from a top University
- Ability to liaise with all levels of other staff and externally with other professional advisers, regulators and corporates – build and hold relationships
- Understanding of commercial


COMPETENCIES

- Analytical
- Building & Maintaining Relationships
- Commercial Awareness
- Numerical 
- Persuasion & Negotiation
- Pitching & Presentation
- Technical Expertise

OTHER

- This role is in scope of the Certification Regime and requires authorisation from Peel Hunt that the candidate is fit and proper to perform the role.

July 2021

Management Accountant: Planning & Forecasting (12 month FTC)

The Finance department covers a broad scope of financial planning, recording, controlling and reporting activities from transactional accounting through to the provision of analysis and forecasting for decision-making. The department supports senior management in exercising budgetary and financial control in pursuit of the company’s strategic objectives. The Management Accountant is responsible for the preparation and analysis of financial forecasts within the Finance department.

RESPONSIBILITIES

All
- Have an understanding of the regulatory environment, and values and abilities consistent with the FCA conduct rules.
- Maintain proper processes and procedures relating to the role.

Role Specific
- 
Maintenance of reporting structures in Oracle Essbase/Hyperion Planning, and other reporting data sources.
- Manage the budgeting process to include:
       *Implementation of new budgeting system – Hyperion Planning (Ad-hoc project)
       * Review the whole budgeting process including Management involvement and sign off.
- Assist and enhance annual writing of the business plan (bi-annual refresh)
- Variance analysis between budgeted, forecast and actual costs - Prepare enhanced variance analysis information to allow management to understand where the actual performance has differed from the budget.
       * Quarterly forecasting – feeds into controllable cost reporting
       * Feedback against actuals
       * Review strategies with business heads
       * Review drivers – develop relevant drivers for each cost centre (currently these are defaulted to headcount however other drivers such as time allocations maybe more relevant for some cost centres)
- Assist Senior Management and Financial accountant with the production of business line reporting with allocated costs schedules for all business lines and cost centres.
- Set up regular meetings with business heads to discuss current performance and future forecasting requirements as part of quarterly forecasting.
- Set up and enhance rolling forecast of the firm through collation of information from business heads
- Gain understanding in current reporting provided by finance of Peel Hunt.
- Assist with various tax reporting such as quarterly VAT returns and PSA.
- Liaise with the investment banking department in the production of corporate finance fee invoices
- Produce daily bank reconciliations for the non-trade accounts.
- Ad-hoc project work

KEY CAPABILITIES & KNOWLEDGE
- Full/part-qualified accountant ACCA, CIMA, ACA
- Ability to work independently and effectively within a team
- Attention to detail
- Proactive
- Strong communication skills
- Good analytical skills
- Good technical accounting knowledge

COMPETENCIES

- Analytical
- Numerical
- Detail Orientated
- Problem Solving
- Commercial Awareness
- Technical Expertise

OTHER

- This role is in scope of the Conduct Rules Regime and does not require authorisation from Peel Hunt that the candidate is fit and proper to perform the role.

June 2021

IT Developer

The Development team focus on in house development of the Firm’s electronic trading capability as well as automation and efficiency improvements across all business functions. You would join our small but growing team of experienced developers and work on a variety of projects involving in-house systems which implement:

- Real-time equity trading, incorporating FIX order and quote flow from both industry networks and dedicated links;
- Electronic market making across domestic, European and international instruments;
- Business workflow management for research, compliance and middle/back office functions;
- Internal data analysis tools covering areas such as trading, commission and market place metrics.

The team comprises seven developers, responsible for deciding on and managing our own working practices. This gives us the opportunity and freedom to work how we want, but also the responsibility of making sure we do so properly and professionally.

The team report to a head of development, who is part of the above headcount, but otherwise enjoy a flat team structure where decision making and responsibility is shared.

RESPONSIBILITIES

- Provide support to all users within the firm in all aspects of the IT infrastructure which will require supporting the following technologies:
  *Java 8 servers, supported by Python 2.7 for simpler scripts and RAD requirements;
  *C# front ends;
  *Messaging infrastructure leveraging Informatica UltraMessaging;
  *Vaadin web apps with some simpler websites delivered using Django;
  *Oracle and SQL Server database persistence;
  *KDB time-series storage and analysis;
  *Influx and Grafana for system instrumentation;
  *Servers deployed on Linux, RHEL 7;
  *SQL Server Analysis and Reporting Services; and
  * the usual tools: Intellij, Rider, GIT, JIRA, TeamCity.
- Develop and deliver software to address a wide range of business problems.
- Work with stakeholders, analysing their requirements and the wider problem to determine what is needed.
- Work on your own or with others from the development team, depending on the size of the project at hand.
- Plan and organise your projects so they are delivered under appropriate timescales, and be flexible where relevant factors change.
- Ask for help and provide support to others to ensure yours and the teams’ outputs are functionally complete, performant and supportable.
- First and second line support of our systems.
- Other responsibilities will include, but are not limited to: green-field development; extensions of existing applications; and day-to-day maintenance and enhancements.
- Have an understanding of the regulatory environment, and values and abilities consistent with the FCA conduct rules.

KEY CAPABILITIES & KNOWLEDGE
- 2.1 or higher degree in a technical discipline.
- 2 years development experience using Core Java in a server side environment.
- Exposure to and participation in:
  *high performance, distributed and multi-threaded systems;
  *understanding interfaces between and separation of interconnected modules/systems;
  *front to back involvement;
  *decomposition of complex problems into manageable phases for development and delivery;
  *understanding the need to deliver high quality code to minimise or eliminate long-term support and maintenance burdens; and
  *use of automated, unit and functional testing with a pragmatic approach to when and to what depth these should be applied.
- Experience of one or more of the following would be an advantage:
  * SQL databases (Oracle, MSSQL or Sybase) and queries
  * C# GUI development;
  * Python scripting/simple programming, with use of SciPy and/or Django being particularly useful;
  * and KDB querying and management/maintenance.

COMPETENCIES

- Problem Solving
- Technical Expertise
- Detail Orientated
- Commercial Awareness
- Analytical

OTHER

- This role is in scope of the Conduct Rules Regime and does not require authorisation from Peel Hunt that the candidate is fit and proper to perform the role.

June 2021

Service Desk Manager

The Service Desk Manager provides oversight of the Service Desk team who provide technical support and administration for all end-user software, hardware, and connectivity. The Service Desk team work closely with the Systems Engineers to deliver full end to end solutions and resolution of issues.

The Service Desk Manager reports to the Head of Infrastructure.

RESPONSIBILITIES

- Have an understanding of the regulatory environment, and values and abilities consistent with the FCA conduct rules.
- Identify, diagnose, research, track, and resolve technical issues within current product offerings while also investing in next generation products and services
- Manage and contribute to a team of high-performing technologists that is focused on developing and improving the mobility experience and products offered across the firm
- Meet and partner with vendors and mobility solutions providers to ensure full awareness of product offerings and their applications within the firm.
- Be an escalation point and mentor for other team members
- Complete oversight of Service Desk Analysts
- Provide leadership and guidance to the Service Desk Analysts.
- Develop and maintain strong working relationships with front and back office division heads to understand their information and systems needs and deliver to them
- Acting as a bridge between the IT support and Infrastructure team
- Anything and everything required for the smooth running of the IT environment
- Continually improve service through proactively identifying trends
- Assist the infrastructure team delivering software and services to the company through service transition.


KEY CAPABILITIES & KNOWLEDGE

- Exceptional communication skills
- Excellent problem solving skills and analytical approach
- Ability to work under pressure and complete tasks to set deadlines
- Ability to learn quickly and apply that knowledge
- Competent with Microsoft Technologies
- Ability to manage a team and lead by example
- High levels of personal and professional integrity
- Awareness of risks and of their potential significance, and of the challenges in avoiding/managing risks
- An entrepreneurial approach with an ability to operate both at a strategic level and to be hands on
- A positive, self-sufficient leader with excellent communication skills, intellect and energy
- Very sound judgment and business instinct with a desire to challenge traditional thinking
- Ability to encourage followership, motivate and develop a diverse group of people towards a challenging goal
- Determined to succeed, high energy with humility and a strong personal drive
- A collaborative working style
- A very strong work ethic and a focus on customer delivery


COMPETENCIES

- Problem Solving: Ability to find solutions to difficult or complex issues. Analysing issues, difficulties and opportunities against each potential course of action, evaluating the constraints and risks in order to select the most systematic, workable and rational solution.
- Stakeholder Focus: Establishing and maintaining effective relationships with all stakeholders, consulting with, listening to and understanding the needs of our customers and others who are impacted by our business. Using this knowledge to shape the way we do business and to manage expectations and requirements.
- Technical Expertise: Understands technical or professional aspects of work and continually maintains and develops technical knowledge keeping abreast of industry, legal or regulatory changes.
- Communication: The ability to convey information, ideas and arguments effectively and efficiently to facilitate sharing of information between people both in written and verbal form.
- Teamwork: The ability to work with others towards a shared goal, participating actively, taking responsibility and sharing recognition using individual capabilities to contribute to the success of the team.
- Detail Orientated: Attention to detail making a conscious effort to understand the causes rather than just the effects.
- Commercial Awareness: Understanding of both how the organisation operates as well as technology developments within the industry.
- Analytical: Investigating incidents/problems and finding an ideal solution in a timely and efficient manner. 


OTHER

- This role is in scope of the Conduct Rules Regime and does not require authorisation from Peel Hunt that the candidate is fit and proper to perform the role.

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